Overview
Agenda

Course Introduction

As contact centers continue their path toward migrating their operations to the cloud, companies are facing the challenges of preparing their employees for remote work. With both businesses and agents benefiting from remote operations, thorough preparation and advanced software features are helping us switch to the reality of fully remote contact centers. During this course, you will learn about training, monitoring, and feedback methods on how to prepare your contact center team for remote work.

Course information

Free course
6 videos
13 minute(s)
1 downloadable sheets

Course Agenda

    • 1
      Chapter :

      Introduction

      During this course, you will learn about training, monitoring, and feedback methods on how to prepare your contact center team for remote work.
    • 2
      Chapter :

      Communication

      Learn how to establish straight-forward communication from the start and set clear expectations with your remote team!
    • 3
      Chapter :

      Training and Support

      Learn about what training and support options your remote agents need in order to be able to adapt to the new situations!
    • 4
      Chapter :

      Monitoring and Feedback

      Let’s take a look at which cloud contact center software features will help you closely monitor your remote operations!
    • 5
      Chapter :

      Motivate your Agents

      Check out our tips on how to keep your remote agents motivated in the long run!
    • 6
      Chapter :

      Conclusion

      This chapter sums up what you have learned during this course.
    • 7
      Chapter :

      Course Summary

      Download our free course summary!
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Meet Your Instructor

Attila Kendefi

Contact Center Expert

Attila Kendefi is a Contact Center Expert with more than 20 years of experience in the industry. Starting his career as an agent, he was soon promoted to supervisor, and then, to contact center manager. Working in an outsourced contact center, Attila has gained extensive experience in running a wide range of outbound and inbound projects. Aside from being an instructor at VCC Live Academy, he also provides consulting services to business leaders about how to improve the performance of a contact center.

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