Terms of Service

Last modified: 18th November 2020

VCC Live Academy provides its Subscribers with access to training content over the Internet. The training content includes online materials that focus on how contact centers operate and perform (“Services”).

By completing the registration process for VCC Live Academy offered by VCC Live Hungary Kft. (“VCC Live”), you (as Subscriber) are confirming that you have read, understand and accept these Terms of Service. These Terms of Service constitute a binding contract between you and VCC Live regarding the terms under which VCC Live will provide Subscriber with access to the Services. 

VCC Live Hungary Kft. is a Hungarian limited liability company, with registered offices located at Balatoni Rd. 2/A, 5th floor, Budapest, 1112, Hungary.

VCC Live reserves the right to update these Terms of Service from time to time in accordance with Section 7.1. below. You are responsible for regularly reviewing the most current version of these Terms of Service. When we change these Terms of Service, we will update the “Last Modified” date above.

These Terms of Service, together with the Privacy Policy, constitute the sole and entire agreement between Subscriber and VCC Live with respect to the Services.

1. The Services 

1.1. VCC Live Academy provides Subscribers with access to training content over the Internet. The training content includes online materials that focus on how contact centers operate and perform. 

We provide the Services within a B2B context, since subscribers have to register using their work email address, thus qualifying them as a representative of their company. 

By completing the registration process, you confirm that you will only use the Services for business and professional reasons - the Services are not for use by consumers, and may only be used for business and professional purposes.

In order to gain access to training content, the registration process has to be completed. The Subscriber will receive a login to the VCC Live Academy (a microsite). Once a Subscriber has registered he or she will be able to watch any video that can be found on the website.  There are no time limits on completing the course, so you can take as long as you need.

In addition to the videos, Subscribers will receive emails from VCC Live which will only be connected with VCC Live Academy (i.e. not general marketing campaigns). 

1.2. The Subscriber will be granted a non-exclusive, revocable, non-transferable and non-sub licensable right to access the Services. 

1.3. VCC Live Academy’s training courses are, at present, free of charge. 

1.4. VCC Live Academy’s training courses do not qualify as legally-regulated professional training (they are not accredited courses), therefore completing such a course does not provide any professional certification. 

When a Subscriber finishes a course, he or she can apply for issuing a non-official certificate (online pdf)  from VCC Live to confirm completion.   

1.5. By agreeing to grant access, VCC Live does not obligate itself to maintain the VCC Live Academy website or to maintain it in its present form. VCC Live may modify the Services or discontinue their availability at any time. 

1.6. To use the Services the Subscriber must have Internet access and a compatible device. The Subscriber is solely responsible for all service, telephony, data charges and/or other fees and costs associated with its access to and use of the Services, as well as for obtaining and maintaining network connections, computer hardware and software environment and other equipment required for such access and use. 

1.7. The Subscriber recognizes that the traffic of data through the Internet may cause delays during the download of information from the website and accordingly, it shall not hold VCC Live liable for delays that are ordinary in the course of Internet use. The Subscriber further acknowledges and accepts that the website may not be available on a continual twenty-four-hour basis due to such delays, or delays caused by VCC Live’s upgrading, modification, or standard maintenance of the website. 

2. Registration, user account

2.1.You can start the registration process here. Once you register, you can login into VCC Live Academy’s Learning system and access all the courses.

During the registration process you will be required to register some data. To find out how we handle your data, please find VCC Live Academy Privacy Policy here. 

2.2. Registered Subscribers will have a user account. The user account will continue until its terminated by the user or VCC Live.

VCC Live reserves the right to terminate the user account of the Subscriber if the account has been inactive for a continuous period of one year. Activity and inactivity is defined based by a Subscriber’s log in to the Services.   

2.3. The Subscriber who creates the account (the “Account Owner”) has access and control over the user account. To maintain control over the account and to prevent anyone else from accessing the account, the Account Owner should not reveal the password associated with the account to anyone. The Account Owner is responsible for updating and maintaining the accuracy of the information he or she provides to VCC Live relating to his or her account.

3. Intellectual Property

3.1. VCC Live keeps all rights and interests in its Services. The Services contain content owned or licensed by VCC Live. The content is protected by copyright, trademark, trade secret and other laws, and, between the Subscriber and VCC Live, VCC Live owns and retains all rights in the content. 

3.2. All copyright and other intellectual property rights relating to the course materials are either owned by or licensed to VCC Live. Copying, adaptation or any other use of all or any part of the course materials without VCC Live’s express permission is strictly prohibited.

4. Acceptable Use rules

4.1. The Subscriber must comply with the Acceptable Use rules and all applicable laws. If the Subscriber does not comply with the Acceptable Use rules or any applicable laws, VCC Live may temporarily suspend or deny the Subscriber’s access to the Services without prior notice. In such case, VCC Live will then notify the Subscriber. 

4.2. You, as Subscriber must: 

  • use your best efforts to prevent unauthorized access to or use of the Services
  • monitor and control all activity conducted through your account    

4.3. The Subscriber is responsible for the comprehensiveness, security, confidentiality and accuracy of account information the Subscriber provides to VCC Live. The Subscriber will promptly notify VCC Live of any unauthorized access to or use of theSubscriber’s login credentials or account. 

4.4. You as Subscriber must not:

  • sell, trade or otherwise transfer any online materials of the Services to another party
  • attempt to hack, disable, interfere with, disassemble, modify, copy, translate, reproduce or disrupt the features, functionality, integrity or the uploaded content of the Services
  • distribute or transmit any viruses
  • access the Services in order to build a similar or competitive service or copy any ideas, features, functions or content of the Services
  • publicly display, publicly perform, republish, download, store or anyway transmit the online materials of the Services or any portion thereof

4.5. All of your use, access and other activities relating to the Services must be in compliance with all applicable laws and regulations, including, without limitations, laws relating to copyright, and other intellectual property use and privacy. 

4.6. The Subscriber agrees to abide by any rules that VCC Live publishes with respect to conduct of Subscribers which rules are incorporated into these Terms of Service. VCC Live reserves the right to deny a Subscriber access to the Services if, in VCC Live’s sole discretion, the Subscriber has failed to abide by the rules of Acceptable Use. 

4.7. The Subscriber accepts that VCC Live in its sole discretion may, but has no obligation to, monitor the Services or any portion thereof, and/or to oversee compliance with the rules of Acceptable Use.

5. Disclaimer of Warranties and Limitation of Liability

5.1. We offer our Services “as is” and do not offer any warranties, conditions, representations or guarantees of any kind, whether express, implied, statutory or otherwise, including all express or implied warranties of design, merchantability, fitness for a particular purpose, title, quality and non-infringement, that our Services will meet your requirements or that our Services will always be available, accessible, uninterrupted, timely, secure, accurate, complete or error-free. Use our Services at your own risk. You hereby release us and our affiliates and the directors, officers, employees, agents, licensors and service providers of VCC Live and our affiliates from any claims, known or unknown, you have against them.  

The foregoing does not affect any warranties which cannot be excluded or limited under applicable law. No verbal or written representations, information or advice given by VCC Live or its authorized representative shall create a warranty or in any way increase the scope of this warranty.

5.2. All the information on VCC Live Academy’s website is published in good faith and for general information purpose only. VCC Live does not offer any warranties about the completeness, reliability, and accuracy of this information. Any action you take upon the information you find on VCC Live Academy’s website, is strictly at your own risk. VCC Live will not be liable for any losses and/or damages in connection with the use of our Services. 

5.3. We affirm that the course materials will meet a satisfactory level of quality; however, we do not affirm that they will be error-free. We warrant that we will carry out our Services to you with a reasonable level of care and skill.

6. Injunction

6.1. The Subscriber acknowledges that a breach of any confidentiality or proprietary rights provision of these Terms of Service may cause VCC Live irreparable damage, for which the award of damages would not be adequate compensation. Consequently, VCC Live may seek an injunction to prevent the Subscriber from taking any and all acts in violation of those provisions, which remedy shall be cumulative and not exclusive, and VCC Live may seek the entry of an injunction enjoining any breach or threatened breach of those provisions, in addition to any other relief to which VCC Live may be entitled at law or in equity. 

7. Miscellaneous 

7.1. We may change any part of these Terms of Service (including any terms or documents incorporated by reference in these Terms of Service) at any time by posting the revised terms on VCC Live Academy’s website. It is important for you to review these Terms of Service before using our Services and subsequently, periodically. The updated Terms of Service will be effective as of the time of posting, or on such later date as may be specified in the updated Terms of Service, and your continued use of the Services after any such changes are effective means that you accept and agree to the changes, to the extent permitted by applicable laws.

7.2. If any provision of these Terms of Service are held by a court of competent jurisdiction to be contrary to law, such provision shall be changed and interpreted so as to best accomplish the objectives of the original provision to the fullest extent allowed by law and the remaining provisions of these Terms of Service will remain in full force and effect.

7.3. All provisions relating to proprietary rights, confidentiality, disclaimer of warranty, indemnification, and limitation of liability, shall survive the expiration or earlier termination of these Terms of Service. 

7.4. These Terms of Service shall be interpreted in all respects in accordance with the laws of Hungary. The laws of Hungary will govern any dispute, cause of action or claim arising out of these Terms of Service or your use of our Services, without giving effect to conflict-of-law principles.