Overview
Agenda

Course Introduction

Working in debt collection can be an especially challenging job. You have to contact people who don’t want to be contacted. Debtors’ contact information is often not up-to-date and there are also common breakdowns in communication between collectors and debtors. In this video, Attila will help you better understand what KPIs to look out for as well as what contact center tools to use when managing a debt collection campaign, so you can reach maximum efficiency!

Course information

Free course
6 videos
38 minute(s)
1 downloadable sheets

Course curriculum

    • 1
      Chapter :

      Introduction

      In this course, you will learn about what KPIs to look out for as well as what contact center tools to use when managing a debt collection campaign, so you can reach maximum efficiency!
    • 2
      Chapter :

      Debt collection is all about efficiency!

      First, the course will outline the debt collection workflow and the main issues surrounding debt collection campaigns, such as reachability and customer expectations.
    • 3
      Chapter :

      Go omnichannel!

      This section discusses what channels to use when managing debt collection campaigns and how to use them.
    • 4
      Chapter :

      Campaign and Individual Agent KPIs

      This section covers the most important campaign and agent management KPIs to look out for when managing debt collection campaigns.
    • 5
      Chapter :

      Leverage Tools for Maximum Efficiency

      This section will go over the basic and advanced tools and software features you should use while you are running your campaigns.
    • 6
      Chapter :

      Conclusion

      A summary of all the things we talked about during this course.
    • 7
      Chapter :

      Course Summary

      Download our free course summary!
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Meet Your Instructor

Attila Kendefi

Contact Center Expert

Attila Kendefi is a Contact Center Expert with more than 20 years of experience in the industry. Starting his career as an agent, he was soon promoted to supervisor, and then, to contact center manager. Working in an outsourced contact center, Attila has gained extensive experience in running a wide range of outbound and inbound projects. Aside from being an instructor at VCC Live Academy, he also provides consulting services to business leaders about how to improve the performance of a contact center.

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