Overview
Agenda

Course Introduction

When you are planning an outbound campaign, you have to define which dialing method you will use. What’s better: Preview, power or predictive dialing? Which one is the most efficient for your operations? This course will mainly focus on the outbound call flow, and how you can choose the right dialer for your operations. During the course, you will also learn about predictive dialers through real-life use cases.

Course information

Free course
7 videos
39 minute(s)
2 downloadable sheets

Course curriculum

    • 1
      Chapter :

      Introduction

      During this course, you will learn about the outbound call flow and how you can choose the right dialer for your operations.
    • 2
      Chapter :

      The Outbound Call Flow

      In this chapter, learn about the basic elements of an outbound call flow.
    • 3
      Chapter :

      Dialing methods: Definitions

      Learn about the different dialing methods: preview, power and predictive dialing.
    • 4
      Chapter :

      Choosing Your Dialer

      In this chapter, you will learn about how you can choose the right dialer for your operations.
    • 5
      Chapter :

      Use Cases

      In this chapter, let's see some real-time use cases for each dialing method.
    • 6
      Chapter :

      Efficiency Metrics

      Now that we covered use cases for each dialer, let’s compare the efficiency metrics per dialer.
    • 7
      Chapter :

      Choosing Your Predictive Dialer Provider

      In this chapter, you will learn about what you should look for when choosing your predictive technology provider.
    • 8
      Chapter :

      Course Summary

      Download our free course summary!
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Meet Your Instructor

Attila Kendefi

Contact Center Expert

Attila Kendefi is a Contact Center Expert with more than 20 years of experience in the industry. Starting his career as an agent, he was soon promoted to supervisor, and then, to contact center manager. Working in an outsourced contact center, Attila has gained extensive experience in running a wide range of outbound and inbound projects. Aside from being an instructor at VCC Live Academy, he also provides consulting services to business leaders about how to improve the performance of a contact center.

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