Improve your Contact Center Operations and Advance your Career
Our series of online courses will help you excel as a Contact Center Manager. Learn new methods and strategies based on the work experience of our industry experts
Why Learn with VCC Live Academy?
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Learn from Industry Experts
With more than 20 years of experience in the market, our experts know the industry in and out and are ready to share their knowledge with you through real cases
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Grow Your Contact Center
Implement the latest industry trends and efficient strategies from our courses to your daily contact center operations and start reaching better results
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Advance Your Career
Take your career to the next level and stay up to date on the latest industry trends with engaging online contact center courses
Our Courses
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Free
Quality Assurance and Feedback
Creating and overseeing a QA program might seem like a challenging task, but with the right strategy, management tools, and software features, you will be able to maximize your agents’ performance!
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Free
Maximizing the Efficiency of Debt Collection Campaigns
Learn about what KPIs to look out for as well as what contact center tools to use when managing a debt collection campaign!
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Free
Which Dialing Method You Should Use for Your Campaign
Learn about the outbound call flow and how you can choose the right dialing method for your operations!
Meet Your Instructor
Attila Kendefi
Contact Center Expert
Attila Kendefi is a Contact Center Expert with more than 20 years of experience in the industry. Starting his career as an agent, he was soon promoted to supervisor, and then, to contact center manager. Working in an outsourced contact center, Attila has gained extensive experience in running a wide range of outbound and inbound projects. Aside from being an instructor at VCC Live Academy, he also provides consulting services to business leaders about how to improve the performance of a contact center.
Meet Your Instructor
Zsófi Frankenberg
Internal Trainer
With over ten years experience in the contact center industry, Zsófi coaches and develops the staff at VCC Live. She has also trained and offered consultation to VCC Live's clients, as well as held on-site training sessions to help clients with their business aims and development needs.